FAQ

Frequently Asked Questions

Find answers to the most common questions about our home services.

How far in advance do I need to book?

It depends on the week, so the honest answer is to ask. Call or text us, or book online in under 60 seconds, and we will tell you the soonest opening. Every job is assigned to a specific cleaner before we confirm it, so we will never hold a slot we cannot staff.

Is there a contract or minimum commitment?

No long-term contracts and no surprise upcharges. Book a one-time clean or set a recurring schedule, and change or pause it whenever you need to. Recurring visits earn a discount that starts from your second clean. Not available on our 3-hour hourly minimum visit. A card on file reserves the appointment; you are not charged until the work is done.

Are you the same company as Purely Fort Wayne House Cleaners?

Yes. Purely Fort Wayne House Cleaners is our southwest Fort Wayne location, at 7230 Engle Rd #250. Same company, same team, same cleaners, same checklist, same guarantee. Our main office is at 5534 Saint Joe Road. You can reach the southwest location at (260) 254-8372 or our main line at (260) 254-8006.

Can I trust my cleaning professional?

Yes. Every cleaner is interviewed and must pass a Checkr background check before their first job, and we pay for it. We review every result against written standards focused on trust and safety in your home, and no one is sent to your home until their check is cleared. Every cleaner also carries their own liability insurance. Purely Fort Wayne Cleaners is licensed, insured and bonded in Indiana, and veteran owned.

What services do we NOT do?

For our own health, safety, and liability concerns, we do not clean/perform the following: blinds that are prone to breaking (ex. white, flimsy blinds), hoarder homes, biohazards (feces, urine, vomit, blood, drug paraphernalia, etc.), infestations (bugs, pests, etc.), climb/use second story ladders, etc.

What areas do you service?

We serve all of Fort Wayne and Allen County, from two locations. Our main office is at 5534 Saint Joe Road on the northeast side. Our southwest location, Purely Fort Wayne House Cleaners, is at 7230 Engle Rd #250 and covers Aboite, the 46804 and 46814 ZIP codes, Covington and Waynedale. Not sure if you are in range? Call or text and we will tell you straight away.

What should I do to prepare for my cleaning service?

We ask that you please pick up any personal items, such as clothing or toys, to allow our team to clean efficiently.

Can I schedule a one-time deep cleaning for my home?

Absolutely! This is a great option for special events, move-ins/outs, or just a seasonal refresh.

Are your cleaning products safe for pets and children?

Our cleaners bring their own professional products and equipment, and we encourage eco-friendly options. If you have pets, children or sensitivities, tell us when you book and we'll note it for your cleaner.

What is your Satisfaction Guarantee Policy?

If we miss something we were scheduled to clean, tell us within 24 hours and we'll come back and re-clean it at no charge. Our guarantee covers cleaning we were scheduled to perform — it doesn't cover permanent stains, surface wear, or marks that a standard clean can't remove (see our Terms of Service for details). Your satisfaction is our number one priority, and we'll always be upfront about what we can achieve.

How often should I schedule a cleaning service for my home?

We recommend regular cleanings based on your lifestyle and needs. Weekly or bi-weekly services are popular for busy households, while monthly cleanings may be sufficient for homes with fewer occupants.

Do you bring your own supplies?

Yes. Our cleaners bring all their own professional products and equipment, and we encourage eco-friendly options. You do not need to supply anything. If you would rather we use a specific product of yours, leave it out and let us know when you book.

Do I need to be home during the cleaning service?

No, you do not need to be home during the cleaning. Many of our clients prefer to provide us with access to their home or office, and we ensure a secure and professional service. We’ll leave everything spotless by the time you return.

Satisfied Customers

What Our Customers Say

Read the latest Google Reviews from our customers.

Patrick E
Date

I couldn’t believe the difference Greystone made to my home. The cleaning services were exceptional. Highly recommended!

Patrick E
Date

I couldn’t believe the difference Greystone made to my home. The cleaning services were exceptional. Highly recommended!

Patrick E
Date

I couldn’t believe the difference Greystone made to my home. The cleaning services were exceptional. Highly recommended!

Patrick E
Date

I couldn’t believe the difference Greystone made to my home. The cleaning services were exceptional. Highly recommended!

Patrick E
Date

I couldn’t believe the difference Greystone made to my home. The cleaning services were exceptional. Highly recommended!

Patrick E
Date

I couldn’t believe the difference Greystone made to my home. The cleaning services were exceptional. Highly recommended!